Things to keep in mind when having customers service issues with those SOB's on the phone.
1) Give yourself one hour in your day to be on the phone (don't do this at work, you won't resolve the issue in time so you better wait till you get home.)
2) When calling CS, make sure you get names of the people you are talking to, so you can always backtrack of the people you talk to.
3)Try to have them mail you a letter saying that they have corrected the issue. Another words, a new billing statement that is reflected after the situation is resolved.
4)And of course, have all your paperwork, bills, or documents nearby. And if available, have your computer online to the company website and log in to your account so that you and that schmuck on the other end of the line is looking at the same screen.
5) If the operator has an heavy accent, hang up and get another one with better english!
Remember, the AT&T logo is actually the legitimate face of their evil empire..The Death Star!
..and it looks like Andy got pulled in their Tractor Beam!